In the drive-thru of a restaurant.
I’ve ordered the big sandwich. It’s so big it comes in this clear plastic clamshell container.
I don’t like the clamshell container. It’s not condusive to eating the sandwich while driving. So, as at other locations of this restaurant chain, I ask:
ME: Can you please give me the sandwich in one of the wax wraps for the other sandwiches?
VOICE: I’m sorry, I don’t have any wraps that size.
ME: [dumbfounded at this first answer, cracking a joke] Well, just put it in two wraps then!
VOICE: I’m sorry sir, but that’s against health department regulations. It has to go in the box.
… saaaaay … what???
MARY: [whispering] Don’t worry about it hon, I’ll wrap it in my wrapper and you can still drive that way.
Yeah but really, I just wanted to jump through the intercom and find out who was being stoopid in my general direction.
I’ve worked at restaurants. I’ve run restaurants. I’ve dealt with health departments. I happen to have a well-worn ServSafe book. I’ve ordered the same sandwich at others of the same chain, asking for the same wrap, and never been told “no”. And I’ve certainly never had any other employees of that same chain, or any other chain for that matter, give me such an idiotic remark.
If you work in a restaurant, here’s something to remember: If a simple request is too much trouble and you feel you have to lie to a customer to get out of doing it … Those customers deserve better than you. Get yourself another job.
Preferably somewhere where you don’t have deal with people.